Q: How can I get in touch with RF Video?
A: You may email us at firstname.lastname@example.org phone us at 215-891-9404; or you can mail us at PO BOX 797 Langhorne, PA 19047.
Q: My order contains an Pre-Order item, can you send the rest of my package?
A: All orders are held until all of the items are in stock. We strongly suggest placing a seperate order for Pre-Order items to ensure the fastest delivery of your package.
Q: The Pre-Order date changed for a certain product, why?
A: Sometimes these date changes are out of our hands. Depending on the product and the reason behind it we really can't predict this. For the most part all of the release dates on our Pre-Orders are accurate, however if we are informed of a delay we post the correct date immediately in the product information.
Q: When will my order be processed?
A: Depending on the payment method you chose the time in which your order varies. If you pay instantly with a credit card your order will begin being processed for shipment immediately. However if you choose to pay for your order by check or money order the order will be put on hold until we receive payment in the mail.
Q: How long will it take for my order to arrive?
A: If the products you order are in stock then the package will be shipped within 24-48 hours of purchase. If you order products that we do not have in stock, or need to be made reasonable time will added to the shipment of your order.
Q: Do you ship orders outside of the United States?
A: We in fact do ship to all outside countries. When placing an order be sure to choose the International shipping method for proper rates. Please double check over your address to ensure everything is spelled correctly.
Q: Do you ship to military address or P.O. Boxes?
A: RF Video does ship to both military and PO Boxes. If there are any special instructions for military addresses please leave us a note in the special instructions box during checkout.
Q: Is your site secure and why do I not see the security lock symbol?
A: Our site is very safe and secure. RF Video pays a yearly fee for an secure certificate on our shopping cart. You will most likely always see the security lock symbol. If you do not please notify us and we will look into it.
Q: Which credit cards do you accept?
A: Right now RF Video accepts the four major credit cards: Visa, Mastercard, Discover & American Express.
Q: Do I have to pay with a credit card?
A: If you do not have a credit card, or do not wish to purchase using one we also accept other forms of payment such as PayPal, Check and Money Orders.
Q: Why is a surcharge added to my order?
A: If you are paying for your order using PayPal a 4% surcharge is added to cover the fees PayPal takes for processing the funds for your payment.
Q: What is your return policy?
A: If for any reason you need to return a video or receive something damaged in the mail, you must first contact RF Video at email@example.com or by calling (215) 891-9404. All returns must be authorized prior to sending anything back. Our merchandise is of the highest quality; however, should you for some reason not be fully satisfied, please return the merchandise within 30 days of receipt. We will promptly replace the product free of charge. Merchandise should be packed and taped securely. Please include your name, address, and a note of explanation. Items must be returned prepaid and we suggest you insure the shipment.
Q: Do you have a catalog?
A: RF Video does not have a catalog of all the products we sell, however we do send out occasional updates by mail. If you wish to receive an update by mail please join up on our mailing list if you haven't already. You can do so by clicking the "Contact Us" link at the top of the page and filling out the form.
Q: I just ordered something, but now it's on sale. Do you honor price adjustments?
A: All purchases are final. We can not honor a price adjustment due to the fact that orders are charged immediately as you place them. Be sure to check out our newsline for all the latest sales and discounts.
Q: What happens if my package is returned to you after you have shipped it out?
A: If your order has been returned to us by the United States Postal Service due to the package being undeliverable or by an incorrect address used when placing the order RF Video has the right to recharge you for shipping again on your order. However if the address was put incorrectly on the package by RF Video, we accept full responsibility on shipping costs back to you. Please make sure you double check the shipping address you enter when placing an order.