Returns or Damaged Videos:

If for any reason you need to return a video or receive something damaged in the mail, you must first contact RF Video at feinsteind@aol.com or by calling (215) 891-9404. All returns must be authorized prior to sending anything back. Our merchandise is of the highest quality; however, should you for some reason not be fully satisfied, please return the merchandise within 30 days of receipt. We will promptly replace the product free of charge. Merchandise should be packed and taped securely. Please include your name, address, and a note of explanation. Items must be returned prepaid and we suggest you insure the shipment.

Policy for undeliverable orders:

If your order has been returned to us by the United States Postal Service due to the package being undeliverable or by an incorrect address used when placing the order RF Video has the right to recharge you for shipping again on your order. However if the address was put incorrectly on the package by RF Video, we accept full responsibility on shipping costs back to you. Please make sure you double check the shipping address you enter when placing an order.