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SHIPPING INFORMATION: 

(Updated on Feb. 17, 2016): Due to continued increasing of shipping costs by the United States Postal Service we will now be calculating shipping fees based on weight of items and the shipping location of your order.  Shipping fees for orders will be shown during the checkout process.  All orders now come with tracking information as well which will be emailed to you upon order departure from our office.

United States Orders:

USPS Priority Mail shipping method is used for US customers only. Processing time for orders placed with priority shipping ranges from 1 day to 2 weeks depending on in stock availability of items ordered and guarantees your package will be shipped USPS Priority mail.  Priority Mail ensures your package is delivered to you within 3 working business days once your package leaves our office. Shipping prices are now calculated based on weight of package and delivery location.  During checkout you will be shown your calculated shipping fee based on your order.  Tracking information will be emailed to you upon shipment of package.


Canada Orders:
International Shipping Method is used for canadian customers only. Processing time for orders placed with priority shipping ranges from 1 day to 2 weeks depending on in stock availability of items ordered.  Shipping prices are now calculated based on weight of package and delivery location.  During checkout you will be shown your calculated shipping fee based on your order and shipping destination.  Tracking information will be emailed to you upon shipment of package. 


International orders:
International Shipping Method is used for all customers outside of North America only. Processing time for orders placed with priority shipping ranges from 1 day to 2 weeks depending on in stock availability of items ordered.  Shipping prices are now calculated based on weight of package and delivery location.  During checkout you will be shown your calculated shipping fee based on your order and shipping destination.  Tracking information will be emailed to you upon shipment of package. 

All international orders must be in U.S. dollars. 

ALL SALES FINAL, NO REFUNDS OF ANY KIND GIVEN ON COMPLETED ORDERS.

Cancel Order Policy:
If for any reason you wish to cancel your order please contact us immediately by either calling our office at 215-891-9404 or email feinsteind@aol.com.  
-All orders placed online that HAVE NOT SHIPPED will be cancelled and a full refund issued to the form of original payment.  
-If your order HAS SHIPPED the order must be returned unopened in it's original shipping package from our company.  In the event you return an already shipped order you will receive credit in the form of an RF Video Gift Certificate only in the amount for the price paid for the items.  Shipping fees & tax will not be credited.  
-Orders received by mail with the payment in the form of check or money order that have already been shipped before notice will receive credit in the form of an RF Video Gift Certificate only in the amount for the price paid for the items.  Shipping fees & tax will not be credited.


Damaged Item Policy:

If for any reason you receive a damaged item in the mail, you must first contact RF Video at 
feinsteind@aol.com or by calling (215) 891-9404 within 7 days of receiving. All returns must be authorized prior to sending anything back.  Returned damaged items will be promptly replaced free for a new copy of the same item only.  No exchanges of a different item allowed.  Merchandise should be packed and taped securely. Please include your name, address, and a note of explanation. Items must be returned prepaid and we suggest you track the shipment.


Undeliverable Orders Policy:
If your order has been returned to us by the United States Postal Service due to the package being undeliverable or by an incorrect address used when placing the order RF Video has the right to recharge you for shipping again on your order.  However if the address was put incorrectly on the package by RF Video, we accept full responsibility on shipping costs back to you.  Please make sure you double check your shipping address you enter when placing an order. 

 
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